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Learn about

Support At Home

Discover the changes and updates about Support At Home and how they will affect you!
Learn more below

What's changing?

Australians can now receive up $78K in funding, however, all participants will pay some fees towards care costs.

When?

On 1 July 2025, the Support at Home program will replace the Home Care Packages and Short-Term Restorative Care programs.

Who is impacted?

Anyone currently receiving home care funding or on the waitlist for a package will be impacted by the changes.

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Get the Quick Guide to learn more

Simple to read information about all the important changes to home care funding.
Get your guide

Need to know

5 Important Changes that May Impact You

Care management fees will be capped at 10% and you will no longer pay package management. 

Instead, you'll pay a higher all-inclusive hourly rate for each service, and enjoy an overall benefit of more service hours for most participants.

Download our quick guide for more
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Over 8 funding levels, you can get up to $78k each year to help age independently at home.

You may also receive up to

  • $15k for Assistive Technology
  • $15k for Home Modifications
  • $12k for Restorative Care; and
  • $25k for End of Life supports

Clinical, Independence and Daily living are new service categories - each with different fees.

Clinical services are paid in full by your home care funding, with no out-of-pockets fees for you. But Independence & Daily Living services will require some co-payment, depending on whether you are a full pensioner, part pensioner or self-funded retiree.

Download the Quick Guide for details

From 1 July, all new participants will pay some fees towards the cost of home support services.

However, the rules are different depending on whether you are:

  • A Grandfathered participant - if you were approved for home care before 12 September 2024  you won't need to pay fees any under Support At Home if you weren't already. If you were paying some fees you, you'll be no worse off. 
  • A Transitional participant - if you were approved for a home care package after 12 Sept 2024 and before 1 July 2025, you will transition to the new Support At Home scheme and be required to pay some fees towards your care.

A simpler pathway to apply for aged care funding

The new system aims to simplify the aged care process by providing a single, consistent assessment, even as needs change. Start by signing up with My Aged Care and requesting an assessment.

Visit www.myaged.gov.au  
Call 1800 200 422 

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

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Changes for Grandfathered & Transitional participants

Get our factsheets to understand how the new rules will affect you.

Grandfathered participants are those approved for a home care package before 12 Sept 2024, including those currently on the waitlist.

Transitional participants are those approved for a home care package after 12 Sept 2024 and before 1 July 2025.

Open factsheets here:

For Transitional Participants For Grandfathered Participants
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Your questions answered

Get your most common questions answered in this easy-to-read factsheet on Support At Home.

Get factsheet

There's more!

Explore all Support At Home guides and advice

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Is your current provider talking to you about Support At Home?

If not, perhaps it's time to talk to us. We'd love to help!

Call now on 03 8785 0999

 

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