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Call us 03 8785 0999

Careers   |   Latest News

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Support at Home fees & charges

Our home care experts are here to help you get more out of your Support at Home funding, each day!
Discover Sai home care services
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All-inclusive pricing & less upfront fees – means more hours of service for most people under Support at Home!

 

Understanding Support at Home fees & charges

Learn more about Support at Home
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Care management fees capped at 10%

Support at Home limits care management fees to no more than 10% of your total quarterly funding package.

What it covers: Care management fees pay for your care planning, and ensures your provider can spnd time to help manage your budget, coordinate your services and conduct regular check ins and reviews in case your funding requirements & needs change.

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No package management fee

Support at Home has cut upfront package management fees, which were previously as much as 15% of your total funding package.

What's new: You will longer have to pay this charge from your total funding allocation. Instead, any admin & compliance costs are only charged on services you use, under the new all-inclusive hourly service costs. 

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All-inclusive hourly service rates

All home care providers must now provide you with an all-inclusive hourly rate, with all associated fees & charges  of service delviery included.

What it covers: Your fees cover the cost of service provision as well as all admin & government regulatory requirements. This user-pays system means you’ll only pay for invoice claims & admin on the services you use.

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What are you actually paying for in the cost of your services?

Support worker award wages

We ensure all our support workers are paid according to the industry SCHADS Award, so that they receive fair pay for the amazing work they do each day in the community. 

Business support, insurance & PPE

Our quality assurance, financial services and privacy & security protocols meet the highest standards, so our people and clients can be assured they are protected and can enjoy service excellence in everything we do.

Superannuation & benefits

Our staff enjoy fair and appropriate levels of annual, personal & sick leave and we meet all of our obligations in contributing to their future through relevant superanuations contributions.

Travel time & mileage

We pay our team for the time it takes to travel between our clients' homes and cover their mileage costs, ensuring they are fully reimbursed for travel expenses.

Training, meetings & breaks

We invest in  our people to ensure your service quality through training & upskilling programs. We also engage our team to attend relevant meetings to improve team connection and client servicing. Break times are a given!

How we support you

Discover our support services

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Service to support independent living

Your care partner can provide help with personal care and activities of daily living to ensure your health, wellbeing and freedom to remain well and indepently at home.

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Service to help you stay connected

You can continue your favourite hobbies and activities using your home care funding and get help with communications and even learn to use new technology, to ensure you stay in touch.

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Free home care consultation service

We can provide individual advice to help you and your particular situation. Why not book a no-obligation  free 15-min consultation to speak with our friendly home care specialists.

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How to compare home care providers

Discover how to solve the most common problems and get the care and support you deserve.

 

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Quick guide
on switching providers

Discover how to solve the most common problems and get the care and support you deserve.

Free help and advice

Book a no-obligation consultation with a home care expert to discuss your individual situation, and get help that’s right for you.

Call us: 03 8785 0999

The Sai difference

More than 45 years helping make days easier

Thoughtful

We take time to know you and match you with experienced care professionals

Connected

Call your Care Partner direct, and always speak to someone you know

Consistent

Our own loyal support staff means the same familiar faces each time

Close by

As locals ourselves, we’re part of the community we serve

  • Support at Home ready

  • Own support staff in-house

  • Direct phone access to care manager
  • Fast response times on service requests
  • Dedicated service coordinators
  • Local care team always close by

Drop Us a Line

Meet our NDIS support service team

Our local NDIS team loves what they do

It doesn’t feel like work – I love working with a variety of people seeing them reach their goals

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Belinda
NDIS Support worker

I feel supported to offer the very best of care to my clients, enhancing their quality of life and maintaining their independence.

Caroline

Caroline
NDIS Support worker

I love working with clients in a positive, fun way while taking into account their interests and promoting independence.

Kerry
NDIS Support Worker

It's great to be able to share a laugh and a smile.

Carol

Carol
NDIS Support Worker