Family owned, quality you can trust.
At SAI Home & Community Care we understand
health care and we understand that protecting your personal information is
privacy of personal information provided to us, or otherwise collected by us
when providing our Services to you. In this Privacy
Policy we, us or our means
Desilva Enterpises Pty Ltd T/A SAI Home & Community Care.
Types of information
Personal information: is
information or an opinion, whether true or not and whether recorded in a
material form or not, about an individual who is identified or reasonably
Sensitive information: is
a sub-set of personal information that is given a higher level of protection.
Sensitive information means information relating to your racial or ethnic
origin, political opinions, religion, trade union or other professional
associations or memberships, philosophical beliefs, sexual orientation or
practices, criminal records, health information or biometric information.
The information we
The types of personal information we may collect about you include:
contact details, including email address, mailing address, street address
and/or telephone number;
emergency contact details, including their name, email address and
age and/or date of birth;
credit card or payment details to process payments to contribute to your
government-funded home care;
preferences and/or opinions including your preferences and opinions
related to your lifestyle such as your social status, jobs and hobbies;
you provide to us through customer surveys;
sensitive information as set out below;
of products and services we have provided to you and/or that you have
enquired about, and our response to you;
browser session and geo-location data, device and network information,
statistics on page views and sessions, acquisition sources, search queries
and/or browsing behaviour;
about your access and use of our Services, including through the use of
Internet cookies, your communications with our online Services, the type
of browser you are using, the type of operating system you are using and
the domain name of your Internet service provider;
personal information that you provide to us, directly or indirectly,
through your use of our Services, associated applications, associated
social media platforms and/or accounts from which you permit us to collect
other personal information requested by us and/or provided by you or a
Sensitive information: The
types of sensitive information we may collect about you include:
you are a client:
medical history, including your former illnesses, injuries, test results
health information including whether you smoke or drink alcohol;
general practitioner and your specialist’s contact details;
goals that you would like to achieve with us, for example pain reduction,
increasing mobility, improving your diet and energy levels;
Medicare number; and
cultural and religious beliefs.
you apply to work with us:
qualifications, licences, skills and registrations including your
Australian Health Practitioner Regulation Agency registration number.
Unless otherwise permitted by law, we will not
collect sensitive information about you without first obtaining your consent.
How we collect
We collect personal information in a variety of
- Directly: We
collect personal information which you directly provide to us, including
when we provide our health care Services to you, when you register for an
account to use our platform, through forms on our website or when you
request our assistance via email, online chat, SMS, or over the telephone.
- Indirectly: We
may collect personal information which you indirectly provide to us while
interacting with us, such as when you use our website, in emails, over the
telephone and in your online enquiries.
third parties: We collect personal information from
third parties, such as details of your use of our website from our
analytics and cookie providers and marketing providers. See the “Cookies”
Collection and use of
Personal information: We
may collect, hold, use and disclose personal information for the following
provide our Services to you, including to provide you with in home health
care Services, NDIS support services, bespoke care packages, dementia care
services, community group events, workshops and activities, and to provide
you with a platform where you can manage your government funding for home
care packages, process payment to contribute to your home care package and
access related resources.
enable you to access and use our associated applications and associated
social media platforms;
contact and communicate with you about our Services;
internal record keeping, administrative, invoicing and billing purposes;
analytics, market research and business development, including to operate
and improve our Services, associated applications and associated social
run promotions, competitions and/or offer additional benefits to you;
advertising and marketing, including to send you promotional information
about our products and services and information that we consider may be of
interest to you;
comply with our legal obligations and resolve any disputes that we may
you have applied for employment with us; to consider your employment
otherwise required or authorised by law.
Sensitive information: We
only collect, hold, use and disclose sensitive information for the following
purposes you consent to;
primary purpose for which it is collected, to provide health care services
to you, including in home health care, bespoke health care, dementia care
and to assist you with managing your government funding for home care
purposes that are directly related to the primary purpose for which it was
collected, including to disclosure to the below listed third parties
including our IT service providers as reasonably necessary to provide our
Services to you;
contact emergency services, or to speak with your emergency contact,
family, partner, support person or next of kin where we reasonably believe
there is a serious risk to the life, health or safety of you or another
person and it is impracticable for us to obtain your consent;
you have applied to work with us, assessing your suitability for working
with us; and
otherwise required or authorised by law.
Disclosure of personal
information to third parties
We take the disclosure of your personal information
very seriously. We will not disclose your personal information without your
need to refer you to medical or health professionals in emergency
circumstances where it is impractical for us to obtain your consent;
make a clinical decision that we must disclose your personal information
to a third party, based on an assessment of your best interests, taking
into account your age, health, safety and any possible immediate or
substantial risk to you;
in the situations outlined below.
We may disclose personal information to:
party service providers for the purpose of enabling them to provide their
services, to us, including (without limitation) IT service providers, data
storage, web-hosting and server providers, debt collectors, couriers,
maintenance or problem-solving providers, marketing or advertising
providers, professional advisors and payment systems operators;
employees, contractors and/or related entities;
parties involved in your care (including health professionals, medical
experts and specialists);
health insurance providers and Medicare Australia;
agencies including My Aged Care and the Department of Human Services
existing or potential agents or business partners;
or promoters of any promotions or competition we run;
to whom our business or assets (or any part of them) are, or may (in good
faith) be, transferred;
tribunals and regulatory authorities, in the event you fail to pay for
goods or services we have provided to you;
tribunals, regulatory authorities and law enforcement officers, as
required or authorised by law, in connection with any actual or
prospective legal proceedings, or in order to establish, exercise or
defend our legal rights;
parties to collect and process data, such as Google Analytics (To find out
how Google uses data when you use third party websites or applications,
please see www.google.com/policies/privacy/partners/ or any other URL
Google may use from time to time), Facebook Pixel or other relevant
analytics businesses; and
other third parties as required or permitted by law, such as where we
receive a subpoena.
Overseas disclosure: Where
we disclose your personal information to third parties listed above, these
third parties may store, transfer or access personal information outside of
Australia including but not limited to, India and Portugal.
We will only disclose your personal information to
countries with laws which protect your personal information in a way which is
substantially similar to the Australian Privacy Principles or we will take such
steps as are reasonable in the circumstances to protect your personal
information in accordance with the Australian Privacy Principles.
Your rights and
controlling your personal information
Your choice: Please read this
understand we will collect, hold, use and disclose your personal information in
information to us, however, if you do not, it may affect our ability to provide
our Services to you and your use of our Services.
Information from third parties: If
we receive personal information about you from a third party, we will protect
personal information about somebody else, you represent and warrant that you
have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we
will give you the option of not identifying yourself or using a pseudonym in
your dealings with us.
Restrict and unsubscribe: To
object to processing for direct marketing/unsubscribe from our email database
or opt-out of communications (including marketing communications), please
contact us using the details below or opt-out using the opt-out facilities
provided in the communication.
Access: You may request
access to the personal information that we hold about you. An administrative
fee may be payable for the provision of such information. Please note, in some
situations, we may be legally permitted to withhold access to your personal
Correction: If you believe
that any information we hold about you is inaccurate, out of date, incomplete,
irrelevant or misleading, please contact us using the details below. We will
take reasonable steps to promptly correct any information found to be inaccurate,
out of date, incomplete, irrelevant or misleading. Please note, in some
situations, we may be legally permitted to not correct your personal
Complaints: If you wish to make
a complaint, please contact us using the details below and provide us with full
details of the complaint. We will promptly investigate your complaint and
respond to you, in writing, setting out the outcome of our investigation and the
steps we will take in response to your complaint. You also have the right to
contact the relevant privacy authority.
Storage and security
We are committed to ensuring that the personal
information we collect is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic and managerial
procedures, to safeguard and secure personal information and protect it from
misuse, interference, loss and unauthorised access, modification and
While we are committed to security, we cannot
guarantee the security of any information that is transmitted to or by us over
the Internet. The transmission and exchange of information is carried out at
your own risk.
to time. Cookies are text files placed in your computer’s browser to store your
preferences. Cookies, by themselves, do not tell us your email address or other
personally identifiable information. However, they do recognise you when you
return to our online Services and allow third parties, such as Google and
Facebook, to cause our advertisements to appear on your social media and online
media feeds as part of our retargeting campaigns. If and when you choose to
provide our online Services with personal information, this information may be
linked to the data stored in the cookie.
You can block cookies by activating the setting on
your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our online
Links to other
Our Services may contain links to other websites.
We do not have any control over those websites and we are not responsible for
the protection and privacy of any personal information which you provide whilst
visiting those websites. Those websites are not governed by this Privacy
We may, at any time and at our discretion, vary
recommend you check our website regularly to ensure you are aware of our
For any questions or notices, please contact our
Privacy Officer at:
If you are not satisfied with our response you can
complain to the Office of the Australian Information Commissioner
Telephone: 1300 363 992 (from overseas +61 2 9284
Last update: 22 November 2023
Sai Home & Community Care was founded by two nurses with the vision of providing leadership and innovation in the aged and disability care sectors.
Over four decades Nina and Upali have been synonymous with excellence and best practice in aged and disability care.
Our team of qualified carers are carefully screened and selected for their passion to provide you with service and excellence. Staff undergo mandatory ongoing training and have equipped themselves with contemporary skills. They are supported by a dedicated management team of passionate experts in aged and disability care.
To us, every client is a unique human being who deserves the best and it is our privilege to serve to meet their needs. Our competent team is committed to providing our clients with optimal care and service. We respect the wishes and aspirations of each client and ensure our responsibilities and promises are executed to the highest standard. We believe the ongoing satisfaction and trust our clients have in us is the true measure of our success.
It is our reputation that will be your insurance to seamless, quality service.
Our story is never-ending and one of which we are very proud.
Meet some of our Executive Leadership and Management Team and why they do what they do:
Our Mission and Values
Sai Home and Community Care is passionately committed to assisting and empowering our respected clients to fulfil their goals and enable choices to remain living independently in their own homes.
“100% Service Guarantee”
At Sai Home and Community Care we promise to provide you with care that is reliable, honest and respectful. We will work with you to help you achieve your goals. This is our commitment to you.
We feel accomplished when our clients are happy.
"Grateful and Impressed"
I would like to take this opportunity to express how grateful and impressed I am with the professionalism of SAI Home Care and its staff. Mum’s carers have been fantastic and supportive to Mum and also to myself
"Excellent NDIS Services"
SAI Home and Community Care provided excellent NDIS Services to my son. We choose to use personal care and life style support services from SAI. My son felt confident and mixed well with his carer. Both of them love baking together
Dis/ability Support Client
"The Absolute Best"
One of my residents passed away last night and your care worker assisted me to prepare the body on its final passage of life. He wanted to do the absolute best he could to make sure that this last moment for her was perfect, with respect, dignity and love